Agent Help Center

As a Suvidha Connect Agent, you act as the local representative of the platform in your assigned area. Your primary responsibility is to help users access information, government services, business services, and important local updates.

• Assist users in discovering and accessing relevant services and government schemes
• Publish useful updates, announcements, and local news within your area
• Provide guidance on available forms and documentation procedures
• Maintain consistent and professional communication with users
• Represent Suvidha Connect responsibly and ethically within your service area

• Increased Visibility: Your profile and services appear to all users in your assigned area.
• Digital Tools Access: Access to the forms center, content publishing, customer search, and more.
• Local Content Publishing: Post news, schemes, and announcements directly to your community.
• Network Growth: Expand your customer base within assigned territories.

To become a verified Suvidha Connect Agent, complete the registration and document verification process through the app. Approval typically takes 24 to 48 hours.

1. 1
   Open Agent Registration Navigate to the "Become an Agent" section inside the Suvidha Connect application.
2. 2
   Submit Information Provide your full legal name, business name, mobile number, address, and area details.
3. 3
   Upload Documents Submit required verification documents (Aadhaar, PAN, shop registration, or other requested records).
4. 4
   Wait for Review The administration team will review your submission. This standard process takes 1-2 business days.
5. 5
   Account Activation Upon approval, portal access is granted and all agent features are unlocked instantly.

Every agent is assigned a specific service territory. This ensures users receive highly localised and relevant information. Your content is strictly visible only to users within these borders.

Manage your professional offerings through the Services section. Subscribed categories automatically link to your public profile.

• Browse Services: Explore all available platform categories.
• Subscribe: Opt into categories that match your business expertise.
• Visibility Logic: Subscribed items instantly populate in local user search results.
• Unsubscribe: Remove outdated services to maintain profile accuracy.

The publishing module allows you to distribute critical updates to your locality. All approved posts trigger automatic push notifications to relevant regional users.

• Rich Formatting: Full text styling (bold, italics, lists, alignment, links).
• Media Uploads: Attach high-resolution images to posts.
• Action Links: Embed official external URLs or direct contact details.
• Scheduling & Expiry: Automate when posts go live and when they auto-archive.
• Drafts: Save incomplete work locally before publishing.
• Targeting: Select specific distribution zones (District, Samiti, or Panchayat).

Your control center for monitoring engagement, account health, and operational metrics.

• Analytics: View total published posts, form submissions, and active uploads.
• Credit Balance: Real-time monitoring of available and consumed credits.
• Communications: Secure inbox for admin messages and platform notices.
• Quick Actions: Shortcuts to create posts, search users, or open the forms center.

A built-in utility allowing agents to search, populate, and export official documents as PDFs without requiring external software.

• Global Index: Search by department, form name, or service code.
• In-App Filling: Complete forms page-by-page directly within the portal.
• Progress Validation: Track completion percentage and missing mandatory fields.
• PDF Engine: Compile and export print-ready PDFs instantly.
• Archive Access: Retrieve and re-download historical form submissions at any time.

Premium platform features (like content broadcasting) operate on a prepaid credit model. Top-up plans are available directly in the billing section.

Maintain your digital storefront. Accurate profiles yield higher conversion rates from local user searches.

• Editable Data: Update business description, operating hours, and gallery images.
• Data Lock: Core identity fields (Legal Name, Phone, Registered Address) are hard-locked post-verification to prevent fraud. Modifications require opening a support ticket.

Agents operate under strict platform guidelines. Violations trigger automated enforcement protocols.

• Distributing fake news, unverified schemes, or misleading public information.
• Data harvesting or misusing citizen contact details.
• Financial misrepresentation or unauthorized fee collection in the app's name.

For technical assistance, account appeals, or platform inquiries, use the approved channels below.

• In-App Support: Use the secure chat feature in the portal for standard technical queries.
• Email Desk: suvidhaconnectofficial@gmail.com (Standard SLA: 3-5 business days).
• Appeals: Ban or suspension appeals must be filed exclusively through the Account Support panel on the login screen.