By downloading, installing, or using the Suvidha Connect application, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, you must uninstall the application and stop using it immediately.

1. Acceptance of Terms

• These Terms form a legally binding agreement between you and the operators of Suvidha Connect ("we", "our", "the Company")
• These Terms apply to all users — general users, service agents, and administrators
• Accessing any part of the application constitutes acceptance of these Terms and our Privacy Policy
• You must be legally capable of entering into a contract under the Indian Contract Act, 1872

2. Description of Service

Suvidha Connect is a hyperlocal service discovery and inquiry platform for rural and semi-urban India. It allows:

• Users to find local service agents within their gram panchayat, tehsil, or district
• Users to send inquiries to agents directly through the app
• Agents to list their services and respond to user inquiries via WhatsApp
• Administrators to manage the platform, approve agents, and moderate content
• Users to explore relevant government schemes based on their profile

3. Eligibility

• You must be at least 13 years of age to use this application; users under 18 require parental or guardian consent
• Agents must be at least 18 years of age and provide truthful information about their services
• You must be a resident of India or have a valid Indian mobile number for registration
• Users previously permanently banned may not re-register without explicit written approval from us
• We reserve the right to deny access to any user at our sole discretion

4. Account Registration & Security

• You must complete the registration form truthfully — name, phone, email, photo, gender, age group, caste category, and area
• Providing false or misleading registration information is a violation of these Terms
• You are responsible for maintaining the confidentiality of your login credentials
• Promptly notify us of any unauthorised use of your account

• A 10-digit unique User ID is auto-generated at registration and assigned to your account
• This ID is non-transferable and must be provided during support or appeal requests

• You must upload a clear, recent, and accurate photograph of yourself
• Photos must not contain offensive content, logos, or images of other people
• We may remove any profile photo that violates this policy

5. User Conduct

You agree to use the platform in a lawful, respectful, and honest manner. Specifically:

• Provide accurate and truthful information in all app interactions
• Communicate respectfully with agents, users, and administrators
• Use the inquiry system only for genuine service-related inquiries
• Respect the privacy and personal data of other users and agents
• Report any bugs, security issues, or misuse to our support team

6. Agent / Service Provider Terms

• All agents must apply and receive admin approval before being listed on the platform
• Agents must provide accurate details about services, qualifications, and area of operation
• Misrepresentation of services or qualifications results in immediate suspension

• Agents are solely responsible for the accuracy, legality, and quality of their services
• Agents must respond to inquiries professionally and in a timely manner
• Agents must not use user phone numbers for spam, unsolicited marketing, or any purpose beyond the inquiry
• Agents must comply with all applicable Indian laws including consumer protection regulations

• Agents must not impersonate government officials or claim false affiliations
• Agents must not charge undisclosed fees or engage in fraudulent billing
• Agents must maintain professional and respectful communication with users at all times

7. Inquiry System

• The inquiry system allows users to submit a message to an agent for a specific service
• Inquiry data — name, phone, message, and service title — is stored and shared with the relevant agent
• Users may delete their own inquiries at any time from the "My Inquiries" section
• Agents can view received inquiries and reply via WhatsApp using the app's pre-filled template
• The inquiry system must not be misused for harassment, spam, or off-platform solicitation
• We reserve the right to monitor inquiry content to detect abuse or policy violations

8. Prohibited Activities

The following are strictly prohibited on Suvidha Connect:

• Creating multiple accounts to evade a ban or gain unfair advantages
• Submitting false, misleading, or fraudulent inquiries
• Impersonating any person, government official, or organisation
• Uploading obscene, defamatory, hateful, or illegal content
• Collecting user data for unsanctioned purposes (e.g., data harvesting)
• Attempting to reverse-engineer, decompile, or tamper with the application
• Bypassing any platform security measures or access controls
• Using the platform to facilitate bribery, corruption, or illegal services
• Spamming users or agents with unsolicited messages
• Sharing another user's personal data without their explicit consent
• Using automated bots or scripts to access the platform

9. Intellectual Property

• All content, branding, design, code, and trademarks of Suvidha Connect are the exclusive property of the Company
• You may not copy, reproduce, modify, or commercially exploit any part of the application without written permission
• By uploading content (e.g., profile photo, service description), you grant us a non-exclusive licence to display it within the app
• "Suvidha Connect" and "सुविधा कनेक्ट" may not be used in any third-party context without written permission

10. Account Suspension & Ban

• Violation of any clause in these Terms & Conditions
• Verified misuse of the platform reported by users or agents
• Fraudulent, deceptive, or illegal activity detected on the account
• Repeated violations even after prior warning

• Banned users are notified via in-app messaging and/or push notification
• A "banned" flag is applied to the account and visible to admins
• Banned users may submit one appeal through the Account Support page with name, email, phone, user ID, and a written explanation

• One appeal per account per incident is allowed
• Appeals are reviewed within 7–15 business days
• The Company's decision on appeals is final and binding
• Re-registering while banned without approval constitutes an additional violation

11. Disclaimer of Warranties

• Suvidha Connect is provided on an "as is" and "as available" basis without warranties of any kind
• We do not warrant that the app will be uninterrupted, error-free, or completely secure
• We do not guarantee the accuracy of any agent profile, service listing, or government scheme information
• We are not responsible for any service, transaction, or dispute between a user and an agent
• The WhatsApp redirection feature is a convenience only; we are not responsible for any external communications

12. Limitation of Liability

To the maximum extent permitted under Indian law:

• We are not liable for any direct, indirect, incidental, or consequential damages from your use of the platform
• We are not liable for any data loss, financial loss, or damage from unauthorised account access
• We are not liable for acts, omissions, or services provided by agents
• Our total liability to you shall not exceed the amount paid by you (if any) in the 3 months before the claim
• We are not responsible for failures caused by network outages or third-party service disruptions (Firebase, OneSignal)

13. Third-Party Links & Services

• The app may redirect to third-party services including WhatsApp, external URLs, and government websites
• We have no control over third-party content or practices and assume no responsibility for them
• Accessing third-party services is done at your own risk, subject to those services' own terms and policies
• Firebase, OneSignal, and Google are separate entities governed by their own terms of service

14. Governing Law & Dispute Resolution

• These Terms are governed by the laws of the Republic of India
• Disputes will first be resolved through good-faith negotiation or mediation
• Unresolved disputes are subject to the exclusive jurisdiction of courts in India
• Consumer disputes may be raised before the appropriate Consumer Forum under the Consumer Protection Act, 2019

15. Modifications to Terms

• We may update these Terms at any time; changes take effect from the date of publication
• Significant changes will be communicated via push notification and in-app announcement
• Continued use of the app after changes constitutes acceptance of the revised Terms
• If you do not agree with revised Terms, you must uninstall the application and stop using it

16. Contact & Grievance Redressal

• App Name: Suvidha Connect (सुविधा कनेक्ट)
• Contact Email: suvidhaconnectofficial@gmail.com
• Support Page: Available within the app under Settings > Help & Support
• Response Time: Within 7–15 business days; urgent matters within 48 hours